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FAQ

What makes Act71 Eco-friendly?

All our products are 100% compostable

All our products are shipped using carbon offsetting options with our shipping carrier

All our packaging is almost recyclable or compostable, even our labels!

The ink on our phone cases is plant based

Giving back, choose 1 of three charities to have your donation go to. You choice, your impact!

What are your phone cases made out of?

Sustainability being the key factor alongside impact, our cases are made from wood fibre and corn starch mixed with vegetable-based materials (rice, potatoes). All materials used in the case creation are compostable, biodegradable and renewable.

All paint used in the typography printing of our cases is plant based, vegan and eco-friendly.

Are your cases Vegan?

Yes, our phone cases are vegan friendly. Although we don’t suggest eating them!

What texture are your cases?

The texture is very similar to standard phone cases, but they are 100% compostable! You won’t be able to tell the difference!

How long will it take for my Act71 case to break down?

Estimated time to break down depends on soil conditions. However, all Act71 cases will break down in 6-24 months’ time. Regular plastic cases can take between 300-1000 years to break down. When regular plastic cases eventually break down they release harmful microplastics into the soil. Act71 cases do not.

Will my case break down when on my phone?

No. Our cases are designed to protect your phone for as long as you have it. The cases are assembled in such a way that they will only break down in a compostable environment.

How do I clean my Act71 Phone Case?

You can use isopropyl alcohol to wipe off stubborn stains. Some mild dirt/stains should come off with just a sponge and warm dish soapy water. Please do not use boiling water, soak or bleach on Act71 products!

What happens if my phone breaks when in an Act71 Case?

Our phone cases are designed to be durable and withstand some situations that may damage your phone. Whilst this has been tested we cannot 100% guarantee 100% protection of your phone whilst in an Act71 case.

How do I dispose of my Act71 case?

When you no longer need your Act71 Case, you can place it in your backyard compost or compost bin.

Where are Act71 products made?

Our products are assembled in Western Australia.

How do I get a replacement if my Act71 case breaks?

If you have received a faulty phone case please contact customer service to discuss your options at hello@act71.com. We will then endeavour to get you a replacement case ASAP. If your case breaks after our 30-day guarantee period we cannot offer a return or exchange on this item as it falls outside our guarantee period.

How do I initiate a return for exchange or refund?

Please follow this link to initiate a return or exchange. Alternatively you can contact us at hello@act71.com. More information on returns can be found here.

My order hasn’t arrived yet, what do I do?

If your order has not arrived by 3 weeks from placing your order please contact us at hello@act71.com. We can then help locate your parcel and ensure your case gets delivered to you :)

Does Act71 have a warranty?

All Act71 products come with a 30-day guarantee.

Do you ship internationally?

Yes, we ship to everywhere!

How much does shipping cost?

Shipping is free within Australia on all orders.

Shipping to USA, UK, Canada, EU, SE Asia, and New Zealand is AUD $7.99

Shipping to the rest of the world is AUD $39.99

How long does it take to receive my order?

Once you have placed your order you will receive an order confirmation email, this will have your order number listed. Our team will then prepare your order, this can take up to 2 business days. Once your order is ready and has been shipped you will receive a further email to advise your tracking number.

International Customers:

International orders are fulfilled by DHL Express.

You will be provided with a tracking number once your order has been shipped which is trackable via the link we email to you.

International Orders via DHL Express take between 3-5 business days to arrive on average.

These numbers provided are estimates only and shipping times may vary for a multitude of reasons.

Please note we cannot deliver to PO Boxes.

Australian Customers:

Australian orders are fulfilled via Express Australia Post or Standard Australia Post. Express Australia Post will be delivered within 2-4 business days. Standard Australia Post will be delivered within 5-8 business days. These numbers provided are estimates only and shipping times may vary for a multitude of reasons outside of our control.

We offer FREE shipping Australia wide. Free shipping for these orders is automatically applied during the checkout process and are shipped via Standard Australia Post.

To get your order even sooner, we also ship with Express Australia Post for an additional AUD$9.99. This needs to be selected at checkout before placing order and cannot be added after order is placed.

Are duties and taxes applicable on my order?

Duties and taxes are the customers responsibility. No duties and taxes are applicable on orders to the USA, New Zealand, and Australia. Act71 does not pay duties and taxes on the customer’s behalf or collect these at checkout. If you refuse to pay your duties and taxes and your parcel is returned to us the cost of $50 return postage will be deducted from your refund.